We are sure you are aware of the recent Royal Mail strikes and consequent postal delays. Our regular couriers DPD are experiencing an overwhelming demand and have unfortunately had to put a limit on the number of parcels we can send with them. Luckily, we have organised an additional courier service and we have an update to reassure you how we are now sending your order. 

Parcels that are not sent via DPD we will be delivering via premium courier, DHL Express, at no extra cost.

• We are unable to guarantee delivery on the date you select from the calendar at checkout so please only order if you accept that there may be delays beyond the control of Blushing Cook.
• We will be taking advice from our couriers and will dispatch Christmas orders a minimum of 48hrs before your preferred delivery date - please note that this means that your parcel may arrive earlier than expected too.
• On the day we dispatch your order, you will receive an email from us as well as DHL or DPD. These emails will include a tracking number which will allow you to track and manage your parcel. Please note if your order is being delivered to a recipient who might not be there, please use your tracking link to manage your delivery and either select a 'no signature' service or ‘choose a safe place’. If DHL or DPD are not instructed to leave in a safe place and the recipient is not there, the parcel may be returned to the depot and delivery attempted again on the next working day. 
• If for any reason your parcel is delayed, we want to assure you that the brownies and floral treats stay perfectly delicious for at least 10 days, if not more upon delivery. They are packaged safely and securely for transit and this will not compromise the quality of the product. 
  If you need to contact someone regarding your delivery we have some useful contacts below: 

DHL - you can track your parcel through your tracking link and parcel number. You can also contact DHL via their contact page here: https://mydhl.express.dhl/gb/en/help-and-support.html#/contact_us

DPD - Download the DPD APP - Follow the link here which will allow you to easily track your delivery and receive live updates as well as contact the driver and DPD. 

- Follow My Parcel - you can easily track your delivery here https://track.dpd.co.uk/. Just enter your consignment number sent to you and the delivery postcode. 

If you have any queries please email us on info@blushingcook.com or fill in the form here where you can leave a telephone number also if you would like us to give you a call back. We are a small team and not always at our screens, but someone will aim to get back to you as soon as possible. Office hours Monday - Friday 9am - 5pm.

DPD Update 

https://www.dpdlocal.co.uk/pdf/lsd-pd-1.2.pdf

We deliver our postal floral brownies and biscuits across the U.K via DPD. Anything in the Highlands and Islands areas will be delivered via Royal Mail.

Celebration cakes are available for courier within London Postcodes only. These are delivered via van courier and cannot be posted via DPD or Royal Mail. 

Pre-order collection from our South West London kitchen in Merton Abbey Mills is also available. You can select this option on checkout.

Your delivery costs will be calculated on checkout depending on the weight of your order. Our Delivery costs start from : 

• DPD - £5.75
• Royal Mail (Islands and Highlands ) - £8.45
• Cake Courier in London Postcodes - £20.00

Postal brownies and biscuits -  Tuesday  - Saturday

(Excluding Bank Holidays, we are unable to deliver the following Tuesdays as we have no collection on the Monday). 

You will receive a 1 hour time slot on the morning of your delivery.

• DPD deliveries: For residential deliveries these can be made from 7 am  - 7pm and for Office addresses these will be made from 9am - 5pm. We cannot allocate this slot for you, this is allocated by DPD themselves. 
• Royal Mail Deliveries: Royal Mail aim to deliver by 4pm daily. Exceptions are made for remote areas with limited transport links such as the islands and Highlands of Scotland.

Van Courier Celebration Cakes: Mon - Fri from 12pm - 6pm . 

• Unfortunately, Blushing Cook cannot guarantee that delivery instructions provided to us will be carried out and are not liable for any errors made by our courier partners and can't be held liable for delays in delivery or lost or damaged parcels.

Postal Treats Via DPD U.K. and Royal Mail (Islands and Highlands)

• On checkout you can choose your desired date of delivery. 
• DPD and Royal Mail have a very high success rate of deliveries on time but occasionally there might be a delay due to a breakdown or human error in a sorting office. For this reason we would always recommend if you 100% need your postal treats for a specific date, choose the day before just in case. The postal treats keep perfectly for upto 10 days. 
• Once your order is dispatched from our floral bakery you will receive an email from DPD / Royal mail with tracking details.
• DPD  will send you a text and email on the morning of the delivery telling you a 1-hour delivery window. (Texts are not sent with the Royal mail service) . 
• If you or the recipient won’t be there to receive the parcel, you can request alternative options with DPD directly via your tracking link. 
• DPD will not automatically leave the parcel if the recipient is not home if they do not deem it safe to leave. On this occasion they will leave a calling card and attempt redelivery the following day. Blushing Cook cannot be held responsible for delays or missed deliveries between DPD and the customer. We recommend choosing a safe spot or “leave with neighbour” option. Please note, however, if this is chosen we are not held responsible for parcels that have been delivered to safe places and in the unfortunate event gone missing.
• DPD / Royal Mail is currently operating contactless deliveries due to Covid-19.
• The products will be at your risk from the time you accept delivery of the products from the courier.
• Please note that although all freshly baked products will be sent on a next day service we cannot accept liability for delays occurring within the DPD / Royal Mail system. 
• Please note that we usually use DPD / Royal Mail as our shipping partners and as such offer you delivery guidelines based on their published recommendations. Therefore we are not liable for any delivery issues once the items have left our kitchen. However, we will always do our very best to understand and resolve issues on your behalf.

• Our Postal Brownies and biscuits do not always fit through the letterbox so we recommend leaving a safe place option in case your recipient isn’t there to receive them.
•  Where delivery is requested, it is the customer’s responsibility to ensure a complete and correct address is supplied, along with a correct phone number for contact. It is also the customer’s responsibility that there is someone to accept the delivery at the address. Blushing Cook cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.
• Please note if the recipient is unable to accept delivery, there is an option with DPD for the customer to instruct the driver through the link provided to leave it in a safe place or with a neighbour.

• Once your cake has been collected from our bakery you will receive a tracking link to your email. 
• Our cake couriers aim to deliver all their deliveries by 6pm latest. 
• We safely box and package our cakes. If there are any issues with the cake on delivery, please take photographs of this and contact us within 24 hours to notify us. Blushing Cook will not accept liability for any complaints made after this time.
• Once the cake has been delivered safely by our courier it is deemed in good condition. Blushing Cook will provide details of the best way to store and handle your cake but cannot be held responsible for damages that may occur after delivery.