For Postal Floral Bakes:
We typically dispatch orders on Tuesdays and Thursdays using an overnight courier service, with delivery on Wednesdays and Fridays. At checkout, you can select your preferred delivery date up to 6 weeks in advance. Please note, orders must be placed by midnight on Sunday for delivery on the following Wednesday and by midnight on Tuesday for delivery on the following Friday. 

Occasionally we will add an additional delivery day during busy periods (eg Mother's Day) or we may alter the delivery days available to accommodate bank holidays (eg Easter).   

For Celebration Cakes:
Deliveries are available Monday to Friday via local van courier. We require orders to be placed at least 1 week in advance.

We understand and we always want to help wherever we can. We can’t promise but if you email us info@blushingcook.com we will always try and do our best to see how we can help.

• All our floral bakes are made to order and we do not accept returns. As all items are fresh baked, we do not offer returns, due to the perishable nature of the products. Credit notes or a replacement order to the same value of your items will be given, only in the event that you receive the incorrect product. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your floral bakes upon arrival you must contact us within 24 hours of receipt. Blushing Cook will not accept liability for any complaints made after this time.
• Blushing Cook cannot be held responsible for delays or missed deliveries between DPD and the customer.
• Please note that we usually use DPD / Royal Mail as our shipping partners and as such offer you delivery guidelines based on their published recommendations. Therefore we are not liable for any delivery issues once the items have left our kitchen. However, we will always do our very best to understand and resolve issues on your behalf.
• Please note that although all freshly baked products will be sent on a next day service we cannot accept liability for delays occurring within the DPD / Royal Mail system. 
• Where delivery is requested, it is the customer’s responsibility to ensure a complete and correct address is supplied, along with a correct phone number for contact. It is also the customer’s responsibility that there is someone to accept the delivery at the address. Blushing Cook cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.

Orders that are cancelled 48 hours before delivery date are refundable. It is our strict policy to only issue refunds to the credit card that was used when originally placing the order.

If you want to make changes to your delivery details or your order please contact us at info@blushingcook.com and one of the team will get back to you as soon as they can. Please note we need 48 hours notice for changes and once the item has been despatched we cannot cancel, refund or change your delivery. Changes to address delivery details, once the item has been shipped, may result in delayed delivery. Once the item has been attempted to be delivered twice, it will be returned to us to dispose of. We are unable to re-send this product as it is a perishable product.

Yes, we have wheat-free brownies that are baked without using gluten flour. However, please note that they are made in the same kitchen as our gluten based products and even though our bakers have strict measures in place to prevent cross-contamination, there is a always a chance of traces of gluten on our free-from products.

We sell a vegan double chocolate brownie. Please note if you are dairy free, our kitchen does contain dairy products and whilst we take strict measures to prevent cross contamination, there is always a chance of traces of dairy.

Most of our products are nut- free. We do however produce some cakes and brownies containing nuts in the same environment and we do bake with different kinds of nuts in our kitchen. Even though our kitchen team have strict measures and procedures in place to prevent cross-contamination, we cannot guarantee that our products don't contain traces of nuts even when nuts are not listed as an ingredient.

Yes, all the flowers we use are edible. We use a reputable organic flower farmer who grows pesticide free edible flower varieties. 

On the celebration cake we occasionally use stems of the flowers. Whilst the petals are safe to eat and actually very much like a thin wafer texture, we advise removing the stems before eating as they are used mostly as decoration only.

Some of the flowers may contain flowers from the Celery and Mustard family. We also advise those with severe pollen allergies to avoid eating the flowers.

Brownies 

On arrival, the brownies will keep perfectly within their package at ambient temperature for up 10 days. They can also be stored in the refrigerator but we recommend enjoying them at room temperature. They can be frozen for up to 1 month. 

Biscuits

Our biscuits keep perfectly well for 10 - 14 days within their package at ambient temperature. 

Celebration Cakes 

Celebration cakes should be stored in a refrigerator but we do recommend to leave the cake out at room temperature for about 30 minutes before serving as the flavour & texture is best when the product is not too cold.

We guarantee that cakes for customer orders are always freshly baked and will last refrigerated for 5-7 days.