Frequently Asked Questions

  • Where do you deliver?
  • When to order by?
  • Do you sell Gluten-free products?
  • What's the best way to store and enjoy my treats?
  • Can I collect from your Kitchen?
  • Delivery Costs
  • Do you sell vegan products?
  • Help I need an urgent order. Is there any way you can do this?
  • When do you deliver?
  • Do you sell Nut-Free products ?
  • How does delivery work?
  • Are the flowers edible?
  • Returns & Refunds
  • Will it fit though the letterbox or do I need to be there for the delivery ?
  • Cancelling Your Order
  • Are there any allergens on the flowers?
  • Celebration Cake Delivery
  • Changing your order

Delivery

Where do you deliver?

We deliver our postal floral brownies and biscuits across the U.K. 

Celebration cakes are delivered via van courier within London Postcodes only. These are not available via postal delivery.

Collection from our South West London kitchen is also available. You can select this at checkout.

Delivery Costs

  • DPD Next Day Delivery from £6.50  - UK 
  • Royal Mail Special Delivery from £7.55  - U.K Islands and Highlands
  • Same Day courier from £15  - London postcodes.

When do you deliver?

Postal brownies and biscuits -  Tuesday  - Friday

(Excluding Bank Holidays, we are unable to deliver the following Tuesdays as we have no collection on the Monday). 

  • DPD deliveries : You will receive a tracking number on the day of your delivery. This will show a 1 hour time slot to expect your delivery between the hours 8am - 6pm which can vary slightly. 
  • Royal Mail Deliveries: Royal Mail aim to deliver by 4pm daily. Exceptions are made for remote areas with limited transport links such as the islands and Highlands of Scotland.

Van Courier Celebration Cakes  : Mon - Fri from 12pm - 6pm . 

  • Unfortunately, Blushing Cook cannot guarantee that delivery instructions provided to us will be carried out and are not liable for any errors made by our courier partners and can't be held liable for delays in delivery or lost or damaged parcels.

How does delivery work?

Postal Treats Via DPD U.K. and Royal Mail (Islands and Highlands)

  • On checkout you can choose your desired date of delivery. 
  • DPD and Royal Mail have a very high success rate of deliveries on time but occasionally there might be a delay due to a breakdown or human error in a sorting office. For this reason we would always recommend if you 100% need your postal treats for a specific date, choose the day before just in case. The postal treats keep perfectly for upto 10 days. 
  • Once your order is dispatched from our floral bakery you will receive an email from DPD / Royal mail with tracking details.
  • DPD  will send you a text and email on the morning of the delivery telling you a 1-hour delivery window. (Texts are not sent with the Royal mail service) . 
  • If you or the recipient won’t be there to receive the parcel, you can request alternative options with DPD directly via your tracking link. 
  • DPD will not automatically leave the parcel if the recipient is not home if they do not deem it safe to leave. On this occasion they will leave a calling card and attempt redelivery the following day. Blushing Cook cannot be held responsible for delays or missed deliveries between DPD and the customer. We recommend choosing a safe spot or “leave with neighbour” option. Please note, however, if this is chosen we are not held responsible for parcels that have been delivered to safe places and in the unfortunate event gone missing.
  • DPD / Royal Mail is currently operating contactless deliveries due to Covid-19.
  • The products will be at your risk from the time you accept delivery of the products from the courier.
  • Please note that although all freshly baked products will be sent on a next day service we cannot accept liability for delays occurring within the DPD / Royal Mail system. 
  • Please note that we usually use DPD / Royal Mail as our shipping partners and as such offer you delivery guidelines based on their published recommendations. Therefore we are not liable for any delivery issues once the items have left our kitchen. However, we will always do our very best to understand and resolve issues on your behalf.

Will it fit though the letterbox or do I need to be there for the delivery ?

  • Our Postal Brownies and biscuits do not always fit through the letterbox so we recommend leaving a safe place option in case your recipient isn’t there to receive them.
  •  Where delivery is requested, it is the customer’s responsibility to ensure a complete and correct address is supplied, along with a correct phone number for contact. It is also the customer’s responsibility that there is someone to accept the delivery at the address. Blushing Cook cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.
  • Please note if the recipient is unable to accept delivery, there is an option with DPD for the customer to instruct the driver through the link provided to leave it in a safe place or with a neighbour.

Celebration Cake Delivery

  • Once your cake has been collected from our bakery you will receive a tracking link to your email. 
  • Our cake couriers aim to deliver all their deliveries by 6pm latest. 
  • We safely box and package our cakes. If there are any issues with the cake on delivery, please take photographs of this and contact us within 24 hours to notify us. Blushing Cook will not accept liability for any complaints made after this time.
  • Once the cake has been delivered safely by our courier it is deemed in good condition. Blushing Cook will provide details of the best way to store and handle your cake but cannot be held responsible for damages that may occur after delivery.

Ordering with us

When to order by?

For Postal Deliveries please place your order by 12pm for Next Day Delivery. 

For Celebration Cake orders via local van courier please order 1 week in advance.

Can I collect from your Kitchen?

We do offer a collection option. Please select this on checkout. Our address is : 

Blushing Cook 

Unit 9 

The Apprentice Shop

14 Watermill Way

Merton Abbey Mills

London 

SW19 2RD

We are open for collections 12-5pm Mon - Sat. Please note our kitchen is not open to the public during weekdays, so please order ahead for collection via our online shop and we will get that ready for you. 

We require 1 week's notice for celebration cakes.

Help I need an urgent order. Is there any way you can do this?

We understand and we always want to help wherever we can. We can’t promise but if you email us info@blushingcook.com we will always try and do our best to see how we can help.

Returns & Refunds

  • All our floral bakes are made to order and we do not accept returns. As all items are fresh baked, we do not offer returns, due to the perishable nature of the products. Credit notes or a replacement order to the same value of your items will be given, only in the event that you receive the incorrect product. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your floral bakes upon arrival you must contact us within 24 hours of receipt. Blushing Cook will not accept liability for any complaints made after this time.
  • Blushing Cook cannot be held responsible for delays or missed deliveries between DPD and the customer.
  • Please note that we usually use DPD / Royal Mail as our shipping partners and as such offer you delivery guidelines based on their published recommendations. Therefore we are not liable for any delivery issues once the items have left our kitchen. However, we will always do our very best to understand and resolve issues on your behalf.
  • Please note that although all freshly baked products will be sent on a next day service we cannot accept liability for delays occurring within the DPD / Royal Mail system. 
  • Where delivery is requested, it is the customer’s responsibility to ensure a complete and correct address is supplied, along with a correct phone number for contact. It is also the customer’s responsibility that there is someone to accept the delivery at the address. Blushing Cook cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.

Cancelling Your Order

Orders that are cancelled 48 hours before delivery date are refundable. It is our strict policy to only issue refunds to the credit card that was used when originally placing the order.

Changing your order

If you want to make changes to your delivery details or your order please contact us at info@blushingcook.com and one of the team will get back to you as soon as they can. Please note we need 48 hours notice for changes and once the item has been despatched we cannot cancel, refund or change your delivery. Changes to address delivery details, once the item has been shipped, may result in delayed delivery. Once the item has been attempted to be delivered twice, it will be returned to us to dispose of. We are unable to re-send this product as it is a perishable product.

Dietary & Allergen Info

Do you sell Gluten-free products?

Yes, we have wheat-free brownies and flapjack available that are baked without using gluten flour. However, please note that they are made in the same kitchen as our gluten based products and even though our bakers have strict measures in place to prevent cross-contamination, there is a always a chance of traces of gluten on our free-from products.

Do you sell vegan products?

We currently offer a vegan brownie and our floral flapjack is also vegan. Please note if you are dairy free, our kitchen does contain dairy products and whilst we take strict measures to prevent cross contamination, there is always a chance of traces of dairy.

Do you sell Nut-Free products ?

Most of our products are nut- free. We do however produce some cakes and brownies containing nuts in the same environment and we do bake with different kinds of nuts in our kitchen. Even though our kitchen team have strict measures and procedures in place to prevent cross-contamination, we cannot guarantee that our products don't contain traces of nuts even when nuts are not listed as an ingredient.

Are the flowers edible?

Yes, all the flowers we use are edible. We use a reputable organic flower farmer who grows pesticide free edible flower varieties. 

On the celebration cake we occasionally use stems of the flowers. Whilst the petals are safe to eat and actually very much like a thin wafer texture, we advise removing the stems before eating as they are used mostly as decoration only.

Are there any allergens on the flowers?

Some of the flowers may contain flowers from the Celery and Mustard family. We also advise those with severe pollen allergies to avoid eating the flowers.

Storage

What's the best way to store and enjoy my treats?

Brownies 

On arrival, the brownies will keep perfectly within their package at ambient temperature for up 10 days. They can also be stored in the refrigerator but we recommend enjoying them at room temperature. They can be frozen for up to 1 month. 

Biscuits

Our biscuits keep perfectly well for 10 - 14 days within their package at ambient temperature. 

Celebration Cakes 

Celebration cakes should be stored in a refrigerator but we do recommend to leave the cake out at room temperature for about 30 minutes before serving as the flavour & texture is best when the product is not too cold.

We guarantee that cakes for customer orders are always freshly baked and will last refrigerated for 5-7 days.

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